Mail order pharmacy
With mail order pharmacy services, your prescription drugs can be delivered to your doorstep.
Prescription drugs delivered to you
Skip the trip to the pharmacy and waiting in long lines by filling your prescriptions through one of our in-network mail order pharmacies. You can use a mail order pharmacy for one prescription without having to use it for all of them. Mail order pharmacies are best used for filling your drugs for an extended day supply.
Costco Mail Order Pharmacy
Costco Mail Order Pharmacy is in-network for all Aspirus Medicare Advantage health plans with pharmacy coverage. It offers free delivery within 10 – 14 business days of processing your order. You don't need to be a Costco member to use this service.
Get started
To use Costco Mail Order Pharmacy, you'll need to have or create a Costco online patient account and a Costco Mail Order Pharmacy patient profile. You don't need a Costco membership. Go to the Costco Mail Order Pharmacy website and select "Get Started" or call 1.800.607.6861 (TTY users call 711). You'll need your pharmacy billing information — RxBIN, RxPCN and RxGrp — found on your member identification (ID) card to complete the patient profile.
Once you have an account and patient profile, choose one of these ways to start getting your drugs at home:
- Call in your prescriptions at 1.800.607.6861 (TTY users call 711)
- Submit your prescriptions at pharmacy.costco.com
- Ask your provider to contact Costco Mail Order Pharmacy
Costco Mail Order Pharmacy features and highlights
Depending on your plan's pharmacy coverage, you may be eligible for a number of mail order pharmacy services.
- Free delivery
- Costco Mail Order Pharmacy offers free delivery to your doorstep. Expedited shipping is available at an additional cost.
- 24/7 online access to drug information and updates
- Check on your prescription status, order refills and receive important updates anytime with online access to your pharmacy account.
- Eligible members save money with extended-day supplies
- Members who qualify can save money by ordering extended-day supplies on eligible drugs.
- Automatic refill reminder
- You can sign up to get email reminders to refill your prescriptions.
Other mail order pharmacy options
In addition to Costco Mail Order Pharmacy, you have other in-network mail order pharmacy options (PDF). If you need help choosing a mail order pharmacy, call the customer service number on the back of your health plan's member ID card.
Frequently asked questions
With Costco Mail Order Pharmacy, you can set up auto refill reminders for eligible drugs, so you never forget a refill. Auto refill reminders aren't available for controlled substance medications and non-maintenance medications. After you begin filling prescriptions with Costco Mail Order Pharmacy, you can select "auto refill" for each medication you want to enroll in the program. After you select the auto refill option, you will be notified by email that it's time to refill. You must click a link in that email within 72 hours to start the refill process. You'll repeat this step for every refill on every drug you enrolled in auto refill. If you don’t consent, the refill won’t be placed and will be disenrolled from auto fill. You may also call 1.800.607.6861.
You can order refills over the phone or online.
- By phone
Call 1.800.607.6861. Costco's 24-hour automated telephone system will guide you through the refill ordering process. Be sure to have your prescription number available. - Online
Visit pharmacy.costco.com. Click on "Refill prescriptions" and follow the instructions.
Costco Mail Order Pharmacy provides all prescription medications in child-resistant containers as required by law. However, if you'd like easy-open caps, you can select the option on your patient profile or call Costco Mail Order Pharmacy Customer Service. The easy-open caps will be included in your package for you to switch once your order arrives. Visit the Costco Mail Order Pharmacy website for more information.
Costco will automatically charge your card up to $150. If your order is over $150, Costco will send you an email to confirm the charges are approved. If you don't respond to the email within 3 days, your order will be canceled.
Got questions? An expert can help.
Costco Mail Order Pharmacy Customer Service
1.800.607.6861 (TTY users call 711)
Monday – Friday: 7 am – 9 pm
Saturday: 11:30 am – 4 pm
When to contact Costco Mail Order Pharmacy
- Having trouble ordering your prescriptions online
- Having trouble using Costco Mail Order Pharmacy website
- Questions regarding your delivery
- Questions regarding your order
- Not getting requested emails or other communications from Costco
Aspirus Health Plan Customer Service
Call the customer service phone number on the back of your health plan's member ID card.
When to contact Aspirus Health Plan
- Medication fill is rejected by the pharmacy
- Questions regarding your health plan's pharmacy benefits