Aspirus Health Plan FAQs

It’s easy! Before you start, you’ll need an email address and your Aspirus Health Plan member identification (ID) number.

1. When you visit medicare.aspirushealthplan.com, look for the blue bar at the top of your screen. Find “Log In” in the upper right corner and select it.
2. Next, click “Medicare Online Member Account” in the menu
3. On this page, click the “Sign In” button. This will bring you to the login webpage.
4. Find where it says “Don’t have an account? Sign up” at the bottom of the white login block and click the “Sign up” link
5. Fill in your email address, name, member ID, date of birth, ZIP code and password.
   Your password needs to have at least 8 characters, one lowercase letter, one uppercase letter, one number and no parts of your username and it can't include your first or last name.
6. Click “Sign Up”

Next, you’ll have to verify your email and set up a security question.

1. Click “Set up” under “Email”
2. Check your email for a message from Aspirus Health Plan and click the “Activate account” button inside
3. Next, click “Set up” under “Security Question” to select a question and give an answer. Click “Verify.”

Success! Your account is set up. Use your email address and password to log in.

We will display this message if the information you entered does not match what we have on file for you. Below are some common reasons.

Member ID
Your Member ID number is on your Aspirus Health Plan ID card. If you are using the Aspirus Health Plan ID number from your premium invoice, add two zeros (00) after the first seven digits in the Member ID field.

First Name
Use your full name as you would have written it on your enrollment form. For example, use Charles instead of Charlie or Anastasia instead of Ana.

Last Name
Use your last name as you would have written it on your enrollment form in the Last Name field.

Date of Birth
Type your date of birth using any of these formats:

• DD/MM/YYYY
• DD-MM-YYYY
• DDMMYYYY

For example, use 01/01/1950 instead of 1/1/1950.

ZIP Code
If you have recently moved, we may still have an old address on file for you. Try using the ZIP code from your previous address. Once logged in, you can send us a request to update your information on file.

Each individual member will need to register for their own member account using separate email addresses. This ensures your private health information and claims are only accessible by you.

Your member account may be locked if you tried to log in too many times with the wrong password. Look for an email from us about how to unlock it. Once your account is locked, wait to try entering your password again and your account will automatically unlock after 60 minutes.

Once your account is unlocked, you can reset your password by visiting the online member account page, clicking "Sign in" and then clicking "Forgot password?"

If you are still unable to access your account, please call customer service at 715.631.7411 or toll-free at 1.855.931.4850.

For the best experience, we recommend using the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge or Safari.

You can access your member account on all of these devices. You’ll have the best experience on a computer or mobile device with the latest software.

Members and their spouses frequently call to ask questions and make requests for both themselves and their spouses. In order for us to provide information for your spouse’s account, you will need to complete the Statement of Representative form linked here and also available on the Plan Documents and Information page.

If you qualify for a Special Election Period or would like to change your plan during the Annual and Open Enrollment Period, please call customer service at 715.631.7411 or toll-free at 1.855.931.4850.

If you qualify for a Special Election Period or would like to disenroll from your plan during the Annual and Open Enrollment Period, please call Customer Service at 715.631.7411 or toll-free at 1.855.931.4850 .

The Annual Enrollment Period begins on October 15 and ends on December 15.

The Open Enrollment Period begins on January 1 and ends on March 31.

To determine if you are eligible for a Special Enrollment Period, please call customer service at 715.631.7411 or toll-free at 1.855.931.4850.

If you would like a new ID card, follow these steps:

1. Log in to your online member account
2. Select “Plan benefits” in the menu and then click “Member ID card” in the drop-down menu
3. Next, you can click “Download” to download and save your card or click “Request card” to get a card mailed to you

If you are still unable to access your ID card, please call customer service at 715.631.7411 or toll-free at 1.855.931.4850.

There are a few ways to pay your monthly premium:

• Online: Through your online member account using a debit/credit card or bank account. Make one-time payments, schedule payments in advance or set up automatic payments.
• Mail: Send a check or money order to Aspirus Health Plan. See your monthly invoice for details.
• Bank: Set up online bill pay or direct pay with your bank
• Form: Set up automatic withdrawal by mailing us an automated payment form
• Social Security Administration: Set up a deduction from your Social Security check. Contact customer service to get started.
• Railroad Retirement Board: For retired railroad employees

Please allow three to five business days for your payment to be applied to your member account.

If you sign up for autopay through your online member account, you must choose the day of the month to start your recurring payments. Your premium will be withdrawn on this same day each month.

If you sign up for automatic withdrawl through an automated payment form, we deduct your premium on the 8th of the covered month. If the 8th falls on a holiday or weekend, it will be deducted on the first business day after the 8th.

Payments are due on the 1st of each month for that month of coverage. For example, when you receive your January invoice in December, you have until January 1 to pay.

If you haven't paid your premium by the 12th of the month, a 90-day grace period will begin. If not paid in full by 90 days, your coverage will end the last day of the month of that 90-day grace period. We will send you a letter during the grace period with the amount you owe and payment options.